FedEx Ground (Domestic)
Domestic shipments, $20 + $2 each panel. Shipments to Hawaii and Alaska are $25 + $3 each panel.

FedEx International Ground (Canada)
For shipments to Canada, $20 + $3 each panel. Additional charges of $20 are added for Customs brokerage fees, and 10% of the order total to cover HST.

FedEx 2nd Day Air
$90 + $3 each panel is available for the Continental U.S. only.
This method of shipment is only available for orders of 6 panels or less.

Note - Orders shipped 2nd Day Air still may require 3 to 10 business days for production prior to shipping. Please contact us if you have a very tight deadline.

When will my order arrive?

All products are manufactured to order and shipped from the Midwest. We target standard size product delivery time at 8 to 12 business days. Custom size orders should arrive in 10 to 16 business days. We do try to honor this schedule as often as possible; however, on occasion, delivery may be a few days longer.

How can I check on my order?

When your order is shipped you will automatically receive an email notification along with a tracking number from FedEx.  If you have not received this email within 10 business days, (spam folder?) please feel free to email us for status.

What if my order is damaged in shipping?

If your order is received damaged, simply send us an email describing the damage, and which of the contents you need immediate replacement. We will take the action of filling out a damage claim with the shipping company. You must have the original packaging available for us to be able to place a claim. Your replacement products will be delivered as soon as possible, subject to the delays mentioned above for custom size orders.

In many cases, we are able to process claims using customer photographs. Providing these to us can speed up the process.

Our Return Policy

The inherent challenge of delivering hundreds of designs in all different sizes precludes us from restocking/reselling our product. For this reason we have a limited return policy. The images are very well represented on our Web site in terms of color accuracy. In almost all cases, the difference between these images and the actual product is quite minimal. If your application is very color specific, we recommend ordering a sample of the product first at http://www.fluorescentgallery.com/samples

Panels received defective: If an item is received defective due to manufacturing, Fluorescent Gallery will replace it at no charge upon receipt of the original product from the customer (photos may apply), provided the return request is made within 7 days of receipt of the order.  

Standard size panels - for product that is not damaged:

• 2 panels may be returned for credit up to 10 days after receipt.
  
• No refund will be processed for items returned without written authorization.
• Up to 4 panels are eligible for a one time exchange only per order.
• There is a charge of 25% of the original panel cost to process an  exchange, plus our standard shipping costs. 
  

Custom Sized panels - for product that is not damaged:

• Panels are eligible for a one time exchange only of up to 4 panels per order of the same design.
• Panels ordered in the wrong size can only be exchanged for the correct size.
  
• There is a charge of 40% of the original panel cost to process the exchange, plus our standard shipping costs.
• No refund will be processed for custom size items returned for credit.
  

All shipping costs are not refundable. 

We very much want our customers to be able to try our designs without risk, but we are not able to accept large quantity returns or exchanges.

Please read our FAQ

We also request that each customer read the FAQ document prior to purchasing.  This will assure that you understand the product and ordering details before purchasing.  It is necessary to contact us for an exchange authorization.