FedEx Ground (Domestic)
Domestic shipments, $18 first item, $1.50 each additional.   Shipments to Hawaii and Alaska are $23 first item, $2.00 each additional.

FedEx International Ground (Canada)
For shipments to Canada, $20 first item, $3 each additional.  Additional charges of $28 are added for Customs brokerage fees, and 5% of the order total to cover GST.

FedEx 2nd Day Air
$90 first item, $3 each additional. Available for the Continental U.S. only.

Note - Orders shipped 2nd Day Air still require 4 to 6 days to produce prior to shipping.  Next day receipt is normally not possible, please contact us if you have a very tight deadline.

When will my order arrive?

All products are printed to order.  Orders are shipped/delivered only Monday - Friday.  Products usually ship within 4 to 6 business days.  For ground shipments, the total time to receive your order is approximately one to two weeks.

How can I check on my order?

When your order is shipped you will automatically receive an email notification along with a tracking number from FedEx.  If you have not received this email within a week or so, please feel free to email us for status.

What if my order is damaged in shipping?

If your order is damaged upon receipt, simply send an email to us describing the damage, and which of the contents you need immediate replacement of.  We will take the action of filling out a damage claim with the shipping company.  You must have the original packaging available for us to be able to place a claim. Your replacement products will be delivered as soon as possible, subject to the delays mentioned above for custom size orders.

Can I return the product?

Our business presents several challenges, requiring us to have a limited return policy.  We provide many different designs, at several different sizes, on a material that is inherently difficult to ship.  This makes reselling, re-stocking, and re-shipping products impractical.   The images are very well represented on the website in terms of color accuracy, and according to our testimonials, customers believe the actual product looks better than the web images.   

Our Return Policy

If an item is received defective or damaged due to manufacturing or shipping, Fluorescent Gallery will replace it at no charge upon receipt of the original product from the customer, provided the return request is made within 30 days of receipt of the order.   

For product that is not damaged, returns are limited to 2 items per order.  We very much want our customers to be able to try our products without risk, but are not able to accept large quantity returns.  Custom Sized products are non-returnable.

We also request that each customer read the FAQ  document prior to purchasing.  This will assure that you understand the product and ordering details before purchasing.  It is necessary to contact us for a return authorization.