FedEx Ground
Domestic shipments, $18 first item, $1.50 each additional.  For shipments to Canada, $20 first item, $2 each additional. 

FedEx 2nd Day Air
$70 first item, $3 each additional. Available for the Continental U.S. only.

Note - Orders shipped 2nd Day Air still require 4 to 6 days to produce prior to shipping.  Next day receipt is normally not possible, please contact us if you have a very tight deadline.

When will my order arrive?

Standard Size Panels - Product printed on our A-Size, or B-Size panels, usually ship within 4 to 6 business days.  For ground shipments, the total time to receive your order is approximately two weeks.

Custom Size Panels - Printed Lightshade Panels that are made to your specified dimensions, are special ordered, and custom packaging is required.  This typically adds 5 to 7 business days to the delivery date.  For ground shipments, the total time to receive your order is approximately three weeks.  Please be patient regarding delivery of custom sizes.  We don't believe in "One Size Fits All" and take great effort to shield you from the difficult task of cutting panels to size.

Note - All products are printed to order.  Orders are shipped/delivered only Monday - Friday.  

How can I check on my order?

When your products are shipped you will automatically receive an email notification stating that your order has shipped, along with a tracking number from the shipping company.  If you have not received this email within the expected time frame (according to the previous paragraph), please feel free to email us for status.

What if my order is damaged in shipping?

If your order is damaged upon receipt, simply send an email to us describing the damage, and which of the contents you need immediate replacement of.  We will take the action of filling out a damage claim with the shipping company.  You must have the original packaging available for us to be able to place a claim. Your replacement products will be delivered as soon as possible, subject to the delays mentioned above for custom size orders.

Can I return the product?

Our business presents several challenges, requiring us to have a limited return policy.  We provide many different designs, at several different sizes, on a material that is inherently difficult to ship.  This makes reselling, re-stocking, and re-shipping products impractical.   Fortunately, the images are very well displayed on the website in terms of color accuracy, and most of our customers believe the actual product looks better than the web images.  As the company grows larger, we hope to be able to loosen the return policy. We hope you understand the limitations we presently have. 

Our Return Policy

If an item is received defective or damaged due to manufacturing or shipping, Fluorescent Gallery will replace it at no charge upon receipt of the original product from the customer, provided the return request is made within 30 days of receipt of the order.   

For product that is not damaged, returns are limited to 2 items per order.  We very much want our customers to be able to try our products without risk, but do not accept large quantity returns.  Custom Sized products are non-returnable.

We also request that each customer read the FAQ, and Sizing and Compatibility documents prior to purchasing.  This will assure that you understand the product and ordering details before purchasing.

We do not pay shipping to return products, and you must contact us to get a return authorization.  Products should be returned to the following address:

Fluorescent Gallery
23411 Aliso Viejo Blvd.,  Suite K20
Aliso Viejo, CA  92656

What Addresses do you ship to?

We ship to the U.S. and Canada.  Special arrangements to other destinations can be worked out upon request.  FedEx Ground Delivery is not available for Hawaii and Alaska.  If your shipping address contains a P.O. box, USPS will be used to deliver the product.