- Where do you ship?
- What are your shipping prices?
- Why are your shipping prices so high?
- Oversize Shipments
- How long will it take the panels to ship?
- How can I check on my order?
- What if my order is damaged during shipping?
Where do you ship?
We ship to the United States and Canada from Indiana using FedEx Ground.
We encourage international customers to email us with the details of their potential order (quantity by exact size), including the delivery Postal Code, and we will respond with a shipping quote.
What are your shipping prices?
FedEx Ground – United States
Continental US shipments: $34 flat + $2 each panel. Hawaii and Alaska shipments are higher and calculated at Checkout.
FedEx Ground – Canada
Canadian shipments: $36 flat + $3 each panel. Depending on the Province, additional charges of $60 to $80 are added for Custom’s brokerage fees, and $5 to $9 per panel for HST/PST/GST and other fees. Provinces NL, NT, NU, YT require a Northern Canada Surcharge. Specific charges are calculated on the Checkout page.
FedEx 2Day or Overnight
Since all products are printed to order, production time required is a minimum of 4-8 business days from the order date. Once the panels ship, it’s typically 2-3 business days for delivery. Western US locations 4 business days. Since the boxes are large and flat, these FedEx services are expensive. Contact us prior to placing your order, if you have a very tight deadline.
DHL – International – Prices vary, based on location. Email us for a quote.
Why are your shipping prices so high?
Since early 2018, FedEx and UPS have more than doubled our shipping costs with additional cost increases twice per year. Currently, our costs average $44+ per shipment just for one panel.
Our light diffuser panels are fragile and in order to protect them from damage, they must be packaged highly protected, as if they were glass. They can’t be rolled into a box, so most of our standard packaging is costly at 52″ long by 27″ wide (either 1″ or 3″ deep depending on the number of panels). These sizes are charged premium oversize rates by FedEx and UPS.
Larger panels (50″+ in length or 26″+ in width) require custom packaging or a fully built box. FedEx also charges premium oversize rates depending on the size. Due to the added shipping costs for these shipments, there is an added $10 shipping cost to the order. For very large panels that exceed the FedEx girth restrictions, there may be added shipping charges of $130 to $150. These prices are calculated at Checkout.
How long will it take the panels to ship?
Lead times: All products are manufactured to order and ship from the Midwest. Expect most orders to ship in 6-8 business days. Oversize panels, Lumieo acrylic upgrades, and orders over 15 panels may take a few days longer. Email us for the lead time on orders of 40 or more panels.
Samples are printed to order as well. They may take 10 business for delivery.
If you are working towards a deadline, email us ahead of time with the order details and when you must have delivery. We will try to accommodate your date if reasonable.
How can I check on my order?
When your order ships, you will automatically receive an email notification along with the FedEx tracking number. If you have not been notified within 7 business days of your order date (spam folder?), feel free to email us for status.
What if my order is damaged during shipping?
If your order is received damaged, simply send us an email describing the damage, which of the contents you need replaced, and a photo of the panel(s) and box. There is no need to contact FedEx. Please keep the damaged panels along with the original box/packaging until the replacement shipment arrives. Your replacement(s) will ship as soon as possible.
It’s very important to open the box and check the contents within 7 business days of receipt. Any FedEx damage claim over 2 weeks following delivery may not be honored.